Terms and Conditions
Last updated: 01.01.2025.
Welcome to Croatia Travel Concierge!
These terms and conditions outline the rules and regulations for the use of the Croatia Travel Concierge website, located at https://croatiatravelconcierge.com, which is owned and operated by Equilibri Travel.
By using our website or booking our services, you agree to comply with the following terms and conditions. These policies are here to ensure clarity, fairness and mutual respect in every interaction. By accessing this website, you agree to accept all terms and conditions stated here. If you do not agree, please discontinue use of the site immediately.
1. Who We Are
Croatia Travel Concierge is a travel service facilitator and concierge support provider, based in Croatia and operating across the Balkans (including Montenegro, Slovenia, Bosnia, and beyond). We are not a tour operator or traditional agency. Instead, we serve as a liaison between travelers, travel advisors, and service providers, offering reliable local coordination and personalized solutions.
2. Scope of Services
We offer a wide range of travel services tailored to individual requests, including but not limited to:
Private transfers (Mercedes V-Class, sedans, boats, helicopters)
Tailored itinerary planning
Villa rentals and hotel bookings
Private sightseeing and guided walking tours
Gastronomy and wine experiences
Concierge support
Event and retreat logistics
Advisor and partner support services
Each service is arranged on request and subject to availability.
3. Booking Process & Confirmation
All service requests must be submitted in writing (via email or WhatsApp). A service is considered confirmed only after:
Written confirmation from our team
A deposit or full payment (as required) is received
Verbal discussions or informal messages alone do not constitute a confirmed booking.
4. Pricing & Payment
Prices are quoted in EUR unless otherwise agreed
Quotes are tailored to the complexity, timing and scope of service
A deposit may be required to secure certain services (e.g., boats, villas)
Final balance is due before the service or as indicated in the invoice
Accepted payment methods include: bank transfer, secure credit card link, or other agreed-upon methods
5. Cancellations & Amendments
We understand that travel plans can shift. Please notify us of changes as early as possible.
Client cancellations may incur fees depending on the service provider's cancellation policy
Late changes (less than 48h before service) may not be possible and could incur additional charges
No-shows or same-day cancellations are non-refundable
6. Use of the Website
By accessing our website, you agree to use it lawfully and respectfully. We may collect basic user data (see our Privacy Policy) to enhance your browsing experience. Unauthorized use, reproduction, or redistribution of site content is prohibited.
Cookies are used for functionality and performance tracking. You may manage your cookie settings at any time. More information is available in our Cookie Policy.
7. Limitation of Liability
We coordinate with trusted third-party providers. While we choose our partners carefully, we are not liable for:
Delays, cancellations, or service issues caused by third parties
Weather conditions, strikes, transport issues, or other force majeure
Personal loss, theft, or injury during travel
Clients are encouraged to purchase comprehensive travel insurance.
8. Code of Conduct
All clients are expected to treat drivers, guides and staff with courtesy. Inappropriate, aggressive, or disrespectful behavior may result in service termination without a refund.
9. Intellectual Property
All website content (text, media, layout) is the property of Croatia Travel Concierge and/or its licensors. No part of the site may be copied, republished, or embedded without written permission.
10. Links to Other Websites
Our site may contain links to external websites. We are not responsible for their content, privacy practices, or service quality. You are encouraged to review their policies before use.
11. Privacy & Data Use
We only collect and use data necessary to deliver our services. We do not sell or share personal information beyond what is required to fulfill confirmed services. Please see our Privacy Policy for full details.
12. Governing Law
These terms are governed by the laws of the Republic of Croatia. Any disputes will be resolved under Croatian jurisdiction, with efforts made to settle disagreements amicably first.
13. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes take effect once published on this site.
14. Contact
For questions regarding these Terms, please reach out:
info@croatiatravelconcierge.com
https://croatiatravelconcierge.com