Privacy Policy
Last updated: 01.01.2025.
The Croatia Travel Concierge website is owned and operated by Equilibri Travel, which acts as the data controller of your personal data.
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
By using our website, you agree to the practices described here.
1. What Personal Data We Collect
When you interact with our website, we may collect:
a) Automatically collected information ("Device Information")
Browser type and version
IP address
Time zone
Pages viewed
Referring website or search terms
Information about your interaction with the site
Cookies (see Cookie Policy)
This information helps us monitor website usage and protect against abuse.
b) Information you provide voluntarily
When you:
Submit a contact form
Request a service
Subscribe to our newsletter
Communicate with us directly
We may collect:
First and last name
Email address
Phone number
Country or city of residence
Organization (if applicable)
Travel preferences or service details
We do not collect sensitive personal data unless it is necessary and provided voluntarily (e.g. for villa guest registration, dietary restrictions, etc.).
2. Why We Process Your Data
We process personal data for the following purposes:
To respond to inquiries
To provide the services you request
To fulfill our contractual obligations
To communicate updates, confirmations, or changes
To comply with legal or regulatory requirements
To analyze and improve website performance (via analytics tools)
We process only what is necessary and do not retain or use data beyond its purpose.
3. Legal Basis for Processing
If you are a European resident, we rely on the following legal grounds:
Contract performance – To fulfill a request or provide services
Legitimate interest – To improve user experience and manage communication
Consent – When you voluntarily provide information (e.g. newsletter signup)
Legal obligation – To comply with applicable laws
4. Data Retention
We retain your data only as long as necessary to:
Fulfill the services you’ve requested
Meet legal or contractual requirements
Support our business operations (e.g. invoicing, correspondence)
You can request deletion of your personal data at any time (see Section 6).
5. Your Rights (GDPR)
If you are located in the EU or EEA, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request a copy (data portability)
Withdraw your consent at any time
To exercise your rights, email us at info@croatiatravelconcierge.com.
6. Cookies
We use cookies and similar technologies to improve functionality and understand user behavior. You may manage cookie preferences via your browser settings or by responding to our cookie banner. For full details, please see our Cookie Policy.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any site you visit outside of our domain.
8. Security Measures
We take appropriate administrative and technical precautions to safeguard your information from unauthorized access, use, or disclosure.
However, please note that no internet transmission is ever fully secure, and we cannot guarantee the absolute safety of data exchanged over email or web forms.
9. Disclosure for Legal Reasons
We may disclose your information if required by law or legal process, or if necessary to:
Protect our legal rights
Comply with regulatory obligations
Respond to fraud, threats, or law enforcement requests
10. International Data Transfers
Your data may be stored or processed in countries outside the EU (such as the United States or Canada). We take steps to ensure all transfers meet data protection standards.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal, operational, or service changes. The updated version will be posted on this page with the revised date.
12. Contact Us
For questions about this Privacy Policy or your data rights, please contact: